Job Title : Product Support Representative Software Support Services

The Product Support Representative has the primary responsibility within the call center for providing internal and external customer support for Philips Respironics compliance monitoring product line (Care Orchestrator) Beyond the primary call center job functions, this position will also provide customer support during new installations.

Rotating schedule, 8am-8pm to be discussed during interview process

Hybrid role, candidates must be able to be onsite at Murry Ridge Ln. Murrysville, PA on a regular cadence TBD by hiring manager in the interview process. Typically 3 days / week.

Roles & Responsibilities

These data migration / installation activities include the following :

• Coordination of pre-install activities (scheduling installs, reviewing Pre-installation checklists, completing Pre-installation readiness checks with customers, etc.)
• Remote configuration of software according to customer specifications.
• Post install support within the product support call center.

Minimum Qualifications

EDUCATION :

Minimum of an Associate's degree, Bachelor's degree preferred. I.T. related degrees preferred, but will accept other majors with relevant I.T. experience.

EXPERIENCE :

• A minimum of 3 years of appropriate IT related customer service. Experience in the medical device industry highly desired.
• Professional phone skills and Customer Service Skills highly desired.
• Experience with use of software including Microsoft Office, Word, Excel and SAP required.
• Must possess a good understanding of computer functionality and experience with software / hardware troubleshooting.
• A demonstrated understanding of computer networks and database structure is also required to perform the role.

Last updated : 2024-04-27